Privacy Policy

This Privacy Policy was last updated: 23/05/2018

WHO WE ARE

We are BACK2BATH LIMITED and we operate the website www.back2bath.co.uk. Our company, BACK2BATH LIMITED, is registered in England and Wales under company  number 08712117 with our registered office at The Copper Room Deva Centre, Trinity Way, Manchester, M3 7BG.  Our main trading address is Lynnat House, 4th Avenue, The Village, Trafford Park, Manchester M17 1DB.

PERSONAL INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE IT

We collect personal information about you when you voluntarily submit information directly to us or our site. This can include information you provide to us when you complete a form, purchase products, correspond with us, subscribe to our mailing lists, newsletters or other forms of marketing communications or respond to surveys, enter a promotion or use some other feature of our site.

We also collect personal information from you indirectly such as information about the pages you look at on our site or the device you use to view our site

The list sets out below the categories of personal information we collect about you and how we use that information.

Contact details: We collect contact information such as your name, your email address, your telephone number and addresses associated with your account or order. We will use your contact details so that we can communicate with you directly about the products we sell and the services we provide, to deliver products to you and about queries, issues or concerns you or other users have.

Comments and opinions: When you contact us directly, e.g. by email, phone, post or by completing an online form we will record your comments and opinions. We will also record comments and opinions you express when responding to surveys, entering competitions or taking part in other promotions we run. We will use your comments and opinions to address your queries, issues and concerns and improve our products and services. We will also use comments and opinions you express when responding to surveys, entering competitions or taking part in other promotions to determine products and services that may be of interest to you and to send you marketing communications in accordance with your marketing preferences.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Payment and transaction information: We keep records of the products and services you purchase from us and the payment method you use for the transaction. We will use payment and transaction information to process payment for any product or service you purchase from us. We will also use your payment and transaction information to understand item popularity, determine products and services that may be of interest to you and send you marketing in accordance with your marketing preferences.

Website login details: Where you create an account with us we will hold your user name and password details so that we can keep your account secure. Where you are provided with the option to log-in using a social network, for example through Facebook, Twitter or Google+ sign-in, we will not be provided with your password or other account login details for those accounts.

Information provided by social networks you connect to our site: If you connect a social network, such as Facebook, Twitter or Google+, to our site we will collect personal information from the social network in accordance with your privacy settings on that network. The connected social network may provide us with information such as your name, Facebook id, twitter handle, profile picture, network, gender, username, user ID, age or age range, language, country, friends list, follower list and any other information you have agreed it can share. We will use the personal information provided to help create a profile for you and, where we provide the functionality, we will also use the information provided to assist you in sharing your experiences on our site with your friends, followers or contacts on the connected social network. We may also use the connection between the social network and our site to provide you with updates on the social network that are relevant to any account you have with us or promotion you are taking part in. Such updates will only be provided with your consent, we will not post to your social network or to your friends, followers or contacts without your consent

Your preferences: We hold information about the preferences you set for notifications, marketing communications and how our site is displayed. We will use your preference settings for the purpose of providing notifications, sending marketing communications and displaying our site in accordance with your choices.

Information about how you use and connect to the site: We collect information about how you use the site such as the pages and links you access, the time you access the site and how long you use it for, the website from where you came to the site or go to after leaving the site and any selections and choices you make when using the site We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to the site. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to the site through the device, your internet service provider or mobile network, your IP address and your device’s telephone number (if it has one). Typically, the information we collect about how you use or connect to our site is associated with your device and not you as a named individual. However, if you are logged into a registered account you have with us this information may also be associated with you directly. We use information about how you use and connect to our site to present our site to you on your device and to determine products and services that may be of interest to you for marketing purposes.

Information about your location: Other than information you choose to provide to us, we do not collect information about your precise location. Your device’s IP address may help us determine an approximate location. We may use an approximate location to ensure content on our site is relevant to the area, city, state or country you are using your device in. We may also use this information to determine products and services that may be of interest to you.

Information provided by other users: Other visitors to our site may provide information that is associated with you. We will use personal information about you that is contained in private messages sent to us by other users to fulfil and deliver orders and to respond to any query, issue or concern they raise. Where users of our site want to invite you to use our site or to share information with you about our products and services we will use personal information that they provide about you to assist them in doing this; we will only do this though where they indicate that you have provided your consent for them to communicate with you in this way.

Information about fraudulent or criminal activity relating to your account: We will use information about fraudulent or criminal activity relating to your use of our site for the purposes of detecting and preventing fraud or crime.

All personal information: We will use all the personal information we collect to monitor and improve our site and our procedures and processes. We will also use the personal information we collect to help us develop new products and services. Our use of your personal information in this way will not result in information that was not previously publicly available being made public on the site.

At various places on our site you may be requested to enter certain personal information. Personal information that must be provided in order to use the requested services will be indicated at the time of collection. Other personal information that you are not required to provide in order to receive our services may be voluntarily given and you are free to decide not to give such personal information.

We may anonymise and aggregate any of the information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the site and developing new products and features.

COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Please see our Cookie Policy for more information on how we use cookies on this website.

EMBEDDED CONTENT FROM OTHER SITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

WEBSITE ANALYTICS

We use Google Analytics to anonymously track the number of visitors to our website and how they interact with it. You can opt out of Google Analytics by following the instructions here. You can read Google’s own Privacy Policy here.

WHO WE SHARE YOUR DATA WITH

We only share your data with third parties required to to:

  • Process and deliver your orders
  • Provide marketing updates

We currently share your data with the following providers (as appropriate):

  • Sagepay and Paypal – our payment providers
  • Hermes, UK Mail, DPD, Pace Logistics, Tuffnells – our couriers
  • Mailchimp – our email marketing provider

HOW LONG WE RETAIN YOUR DATA

In general we will retain your data indefinitely in order that we can carry out our legal and business obligations, maintain a record of your account (if applicable) and continue to market and advertise to you.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

YOUR RIGHTS

If you have an account on this site, have purchased from us or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

HOW WE PROTECT YOUR DATA

All data sent through our website – including but not limited to names, addresses, telephone numbers, passwords and payment details – are securely encrypted through our SSL certificate.

CONTACT US

If you have any questions or concerns regarding your personal data and how we handle it, you can contact us here:

Back2Bath Limited
Lynnat House
Fourth Avenue, The Village
Trafford Park, Manchester
M17 1DB
sales@back2bath.co.uk
0161 886 5815