Frequently Asked Questions

Do your prices include VAT?

All prices are inclusive of VAT @ 20% (effective from 4th January 2011).

The price of products on our website may change after you have made a purchase.

What payment methods can I use?

You can pay by Visa, Mastercard, Maestro, Switch and Solo.

Your security is very important to us and we work closely with Sage Pay to ensure your safety online.

What happens when I place an order?

When you place an order with Back2Bath, you will receive an email notification of the order and successful payment. You will then also receive an email when your item has been dispatched with delivery and tracking information. Please feel free to contact us after making a purchase if you have any further questions.You will not receive any newsletters from us unless you opt into this service.

How long will my order take to arrive?

All orders will be received within 5 days of purchase; however the majority of orders will be received within 3 working days. Should you need to receive your item quicker, we offer expedited next day delivery for a small surcharge.

What happens if I want to place a bulk order?

Should you wish to purchase in bulk, please contact us either via phone or email and we will do our best to work with you.

What happens if there is a problem with my item(s)?

If you do not like your item, you may return it to us for a full refund.

If your item is faulty, we will arrange for collection and issue a full refund upon inspection.

Please see our delivery information for more information.

Can you deliver to a different address from my billing address?

Please feel free to enter different billing and shipping addresses.

Can I amend my order once it has been placed?

Should you wish to make any changes to your order or to cancel it, please contact us either via email or phone as soon as possible. We will do our best to accommodate you.