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UK Delivery Information

  • FREE delivery for UK mainland
  • Delivery for smaller items usually within 3-5 working days- Royal Mail or Hermes depending on weight
  • For larger items, delivery is within 2 working days- Parcelforce 48, a tracked service
  • Please note if you wish to upgrade to guaranteed next day delivery, the charge is £8.95
  • Certain delivery locations carry a charge as follows-

    The Highlands and Islands of Scotland- Postcodes IV, HS, KA27-28, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE- are subject to a charge of £18.00

    Northern Ireland, the Isle of Man and Isles of Scilly - Postcodes BT, IM, TR21-25 are subject to a charge of £20.

    Isle of Wight is subject to a charge of £15.00

  • Please contact us if you wish to arrange international shipping (Please note the Channel Islands are classed as an International destination)

Courier Information

  • With Parcelforce, a signature is required. Please note two attempts will be made (card posted through letter box) to deliver your item, otherwise you can collect from your local depot or post office
  • With Hermes, no signature required, and if not in, the package will either be left on the front door- step or with a neighbour
  • With Royal Mail, a card is left with recipient. Ring contact number to arrange re-delivery or can collect from main delivery depot for your area. ID will be required for collection

Tracking

  • You can track the progress of a parcel being delivered by Parcelforce or Hermes. Go to their website www.parcelforce.com or www.hermes.co.uk click on “track your parcel” and enter your tracking number. Please note that Royal Mail is not a tracked service.

Change or Cancel Order Before Delivery

  • Please telephone us on 0161 886 5815 if you wish to cancel or amend your order before it has been delivered. Please note that we cannot guarantee that we are able to cancel your order as it may already be in transit. Contact us as soon as possible and we will attempt to accommodate you.

Return Policy

  • If you wish to return your item, please inform us within 7 days of delivery by emailing us at returns@back2bath.co.uk or telephoning us on 0161 886 5815
  • All returns are subject to you notifying us by email or phone, prior to returning the item
  • Should you wish to return your item, please ensure all original packing is used and enclose the invoice
  • Return postage will be paid by the buyer unless there is a manufacturing fault (see below)
  • We will not be held responsible for the method of postage used to return the goods
  • We strongly recommend you use a trackable service to return any items
  • A refund will only be issued if our policies have been abided by and all items returned will be subject to inspection before a refund is given
  • We will refund you the money within 14 days if agreed

Faulty/Incorrect Items

If you wish to return an item because of an error on our part, or it is defective, please contact us by email returns@back2bath.co.uk or on 0161 886 5815 and, if agreed, we will cover your return postage. We will arrange for collection of your item by one of our carriers and do not return the item to us yourself. You will be required to print off postage labels in order for us to accept a return. You must contact us within 7 days of receiving your item and a refund will be issued after inspection of the goods. We will require photographic evidence in all cases before authorising a refund. All original packaging must be used and the invoice must be enclosed.

Returns address:
Back2Bath Limited
Lynnat House
4th Avenue
The Village
Trafford Park
Manchester
M17 1DB

0161 886 5815

Returns outside the 7 day period will not be accepted